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AB 15 Citizen Complaint

Version 4.1 by Ryan Larkin on 2016/08/18 17:24

Washington County Sheriff's Office

Administrative Division

Policy Manual

Volume: AB

Staff Management

Chapter: 15

Citizen Complaint

Replaces and/or Supersedes:

None.

Published:

09/05/2013

Review Date:

09/05/2014

Sheriff Cory C. Pulsipher

Undersheriff Bart Bailey

TABLE OF CONTENTS

AB 15_101  Definitions

AB 15_102  General

AB 15_101  DEFINITIONS

  1. WCSO:  Washington County Sheriff's Office
  2. PCF:  Purgatory Correctional Facility
  3. Complaint:  For the purposes of this policy, a complaint is defined as a complaint against the WCSO or a WCSO employee from a non-incarcerated person. Complaints from incarcerated inmates are termed “inmate grievances” and are handled according to policy: CG 03 Inmate Grievances.

AB 15_102  GENERAL

  1. Policy:
    1. Complaints shall be forwarded to the Sheriff.
    2. A person wishing to submit a complaint should be encouraged to do so in writing via a Citizen Complaint form.
    3. A Citizen Complaint form may be submitted via the WCSO website or obtained and submitted at the WCSO main office window.
    4. If a person does not wish to submit his or her complaint in writing, the employee receiving the verbal complaint shall draft a detailed email and forward the complaint to the Sheriff via email.
    5. Under the direction of the Sheriff, the Sheriff's designee shall oversee the research, investigation, tracking, and resolution of complaints.
    6. The applicable division chief should be notified of the complaint and the final resolution.
    7. If applicable, employee discipline shall be in accordance with policy: AB 10 Corrective Action and Discipline and policy: AB 11 Internal Affairs and Criminal Investigations.
  2. Rationale:

    1. Citizen complaints need to be addressed effectively in order to preserve a positive public image of the WCSO.