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Wiki source code of AB 15 Citizen Complaint

Version 4.3 by Ryan Larkin on 2016/09/02 15:18
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1 **Washington County Sheriff's Office**
2
3 **Administrative Division**
4
5 Policy Manual
6
7
8 Volume: AB
9
10 Staff Management
11
12 Chapter: 15
13
14 Citizen Complaint
15
16
17 Replaces and/or Supersedes:
18
19 None.
20
21 Published:
22
23 09/05/2013
24
25 Review Date:
26
27 09/05/2014
28
29
30 Sheriff Cory C. Pulsipher
31
32 Undersheriff Bart Bailey
33
34
35 __**TABLE OF CONTENTS**__
36
37 AB 15_101 Definitions
38
39 AB 15_102 General
40
41
42 **AB 15_101 __DEFINITIONS__**
43
44 1. WCSO: Washington County Sheriff's Office
45 1. PCF: Purgatory Correctional Facility
46 1. Complaint: For the purposes of this policy, a complaint is defined as a complaint against the WCSO or a WCSO employee from a non-incarcerated person. Complaints from incarcerated inmates are termed “inmate grievances” and are handled according to policy: CG 03 Inmate Grievances.
47
48 **AB 15_102 __GENERAL__**
49
50 1. Policy:
51 11. (% style="font-size:1.0em;" %)Complaints shall be forwarded to the Sheriff.
52 11. (% style="font-size:1.0em;" %)A person wishing to submit a complaint should be encouraged to do so in writing via a Citizen Complaint form.
53 11. (% style="font-size:1.0em;" %)A Citizen Complaint form may be submitted via the WCSO website or obtained and submitted at the WCSO main office window.
54 11. (% style="font-size:1.0em;" %)If a person does not wish to submit his or her complaint in writing, the employee receiving the verbal complaint shall draft a detailed email and forward the complaint to the Sheriff via email.
55 11. (% style="font-size:1.0em;" %)Under the direction of the Sheriff, the Sheriff's designee shall oversee the research, investigation, tracking, and resolution of complaints.
56 11. (% style="font-size:1.0em;" %)The applicable division chief should be notified of the complaint and the final resolution.
57 11. (% style="font-size:1.0em;" %)If applicable, employee discipline shall be in accordance with policy: AB 10 Corrective Action and Discipline and policy: AB 11 Internal Affairs and Criminal Investigations.
58 1. Rationale:
59 11. (((
60 Citizen complaints need to be addressed effectively in order to preserve a positive public image of the WCSO.
61 )))