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Wiki source code of AB 15 Citizen Complaint

Version 3.2 by Ryan Larkin on 2016/08/18 17:24
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1 **Washington County Sheriff's Office**
2
3 **Administrative Division**
4
5 Policy Manual
6
7
8 Volume: AB
9
10 **Staff Management**
11
12 Chapter: 15
13
14 **Citizen Complaint**
15
16 Replaces and/or Supersedes:
17
18 None.
19
20 Published:
21
22 09/05/2013
23
24 Review Date:
25
26 09/05/2014
27
28
29 Sheriff Cory C. Pulsipher
30
31 Undersheriff Bart Bailey
32
33
34 __**TABLE OF CONTENTS**__
35
36 AB 15_101 Definitions
37
38 AB 15_102 General
39
40
41 __**AB 15_101 DEFINITIONS**__
42
43 1. WCSO: Washington County Sheriff's Office
44 1. PCF: Purgatory Correctional Facility
45 1. Complaint: For the purposes of this policy, a complaint is defined as a complaint against the WCSO or a WCSO employee from a non-incarcerated person. Complaints from incarcerated inmates are termed “inmate grievances” and are handled according to policy: CG 03 Inmate Grievances.
46
47 __**AB 15_102 GENERAL**__
48
49 1. Policy:
50 11. (% style="font-size:1.0em;" %)Complaints shall be forwarded to the Sheriff.
51 11. (% style="font-size:1.0em;" %)A person wishing to submit a complaint should be encouraged to do so in writing via a Citizen Complaint form.
52 11. (% style="font-size:1.0em;" %)A Citizen Complaint form may be submitted via the WCSO website or obtained and submitted at the WCSO main office window.
53 11. (% style="font-size:1.0em;" %)If a person does not wish to submit his or her complaint in writing, the employee receiving the verbal complaint shall draft a detailed email and forward the complaint to the Sheriff via email.
54 11. (% style="font-size:1.0em;" %)Under the direction of the Sheriff, the Sheriff's designee shall oversee the research, investigation, tracking, and resolution of complaints.
55 11. (% style="font-size:1.0em;" %)The applicable division chief should be notified of the complaint and the final resolution.
56 11. (% style="font-size:1.0em;" %)If applicable, employee discipline shall be in accordance with policy: AB 10 Corrective Action and Discipline and policy: AB 11 Internal Affairs and Criminal Investigations.
57 1. Rationale:
58 11. (((
59 Citizen complaints need to be addressed effectively in order to preserve a positive public image of the WCSO.
60 )))