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Changes for page AB 15 Citizen Complaint

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1 -AB 15 Citizen Complaint
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1 -**Washington County Sheriff's Office**
2 -
3 -**Administrative Division**
4 -
5 -Policy Manual
6 -
7 -
8 -Volume: AB
9 -
10 -Staff Management
11 -
12 -Chapter: 15
13 -
14 -Citizen Complaint
15 -
16 -
17 -Replaces and/or Supersedes:
18 -
19 -None.
20 -
21 -Published:
22 -
23 -09/05/2013
24 -
25 -Review Date:
26 -
27 -09/05/2014
28 -
29 -
30 -Sheriff Cory C. Pulsipher
31 -
32 -Undersheriff Bart Bailey
33 -
34 -
35 -__**TABLE OF CONTENTS**__
36 -
37 -AB 15_101 Definitions
38 -
39 -AB 15_102 General
40 -
41 -
42 -**AB 15_101 __DEFINITIONS__**
43 -
44 -1. WCSO: Washington County Sheriff's Office
45 -1. PCF: Purgatory Correctional Facility
46 -1. Complaint: For the purposes of this policy, a complaint is defined as a complaint against the WCSO or a WCSO employee from a non-incarcerated person. Complaints from incarcerated inmates are termed “inmate grievances” and are handled according to policy: CG 03 Inmate Grievances.
47 -
48 -**AB 15_102 __GENERAL__**
49 -
50 -1. Policy:
51 -11. (% style="font-size:1.0em;" %)Complaints shall be forwarded to the Sheriff.
52 -11. (% style="font-size:1.0em;" %)A person wishing to submit a complaint should be encouraged to do so in writing via a Citizen Complaint form.
53 -11. (% style="font-size:1.0em;" %)A Citizen Complaint form may be submitted via the WCSO website or obtained and submitted at the WCSO main office window.
54 -11. (% style="font-size:1.0em;" %)If a person does not wish to submit his or her complaint in writing, the employee receiving the verbal complaint shall draft a detailed email and forward the complaint to the Sheriff via email.
55 -11. (% style="font-size:1.0em;" %)Under the direction of the Sheriff, the Sheriff's designee shall oversee the research, investigation, tracking, and resolution of complaints.
56 -11. (% style="font-size:1.0em;" %)The applicable division chief should be notified of the complaint and the final resolution.
57 -11. (% style="font-size:1.0em;" %)If applicable, employee discipline shall be in accordance with policy: AB 10 Corrective Action and Discipline and policy: AB 11 Internal Affairs and Criminal Investigations.
58 -1. Rationale:
59 -11. (((
60 -Citizen complaints need to be addressed effectively in order to preserve a positive public image of the WCSO.
61 -)))