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Changes for page AB 15 Citizen Complaint

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Summary

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1 +AB 15 Citizen Complaint
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1 +**Washington County Sheriff's Office**
2 +
3 +**Administrative Division**
4 +
5 +Policy Manual
6 +
7 +
8 +Volume: AB
9 +
10 +Staff Management
11 +
12 +Chapter: 15
13 +
14 +Citizen Complaint
15 +
16 +
17 +Replaces and/or Supersedes:
18 +
19 +None.
20 +
21 +Published:
22 +
23 +09/05/2013
24 +
25 +Review Date:
26 +
27 +09/05/2014
28 +
29 +
30 +Sheriff Cory C. Pulsipher
31 +
32 +Undersheriff Bart Bailey
33 +
34 +
35 +__**TABLE OF CONTENTS**__
36 +
37 +AB 15_101 Definitions
38 +
39 +AB 15_102 General
40 +
41 +
42 +**AB 15_101 __DEFINITIONS__**
43 +
44 +1. WCSO: Washington County Sheriff's Office
45 +1. PCF: Purgatory Correctional Facility
46 +1. Complaint: For the purposes of this policy, a complaint is defined as a complaint against the WCSO or a WCSO employee from a non-incarcerated person. Complaints from incarcerated inmates are termed “inmate grievances” and are handled according to policy: CG 03 Inmate Grievances.
47 +
48 +**AB 15_102 __GENERAL__**
49 +
50 +1. Policy:
51 +11. (% style="font-size:1.0em;" %)Complaints shall be forwarded to the Sheriff.
52 +11. (% style="font-size:1.0em;" %)A person wishing to submit a complaint should be encouraged to do so in writing via a Citizen Complaint form.
53 +11. (% style="font-size:1.0em;" %)A Citizen Complaint form may be submitted via the WCSO website or obtained and submitted at the WCSO main office window.
54 +11. (% style="font-size:1.0em;" %)If a person does not wish to submit his or her complaint in writing, the employee receiving the verbal complaint shall draft a detailed email and forward the complaint to the Sheriff via email.
55 +11. (% style="font-size:1.0em;" %)Under the direction of the Sheriff, the Sheriff's designee shall oversee the research, investigation, tracking, and resolution of complaints.
56 +11. (% style="font-size:1.0em;" %)The applicable division chief should be notified of the complaint and the final resolution.
57 +11. (% style="font-size:1.0em;" %)If applicable, employee discipline shall be in accordance with policy: AB 10 Corrective Action and Discipline and policy: AB 11 Internal Affairs and Criminal Investigations.
58 +1. Rationale:
59 +11. (((
60 +Citizen complaints need to be addressed effectively in order to preserve a positive public image of the WCSO.
61 +)))