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Changes for page AB 15 Citizen Complaint

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1 +AB 15 Citizen Complaint
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1 +**Washington County Sheriff's Office**
2 +
3 +**Administrative Division**
4 +
5 +Policy Manual
6 +
7 +
8 +Volume: AB
9 +
10 +**Staff Management**
11 +
12 +Chapter: 15
13 +
14 +**Citizen Complaint**
15 +
16 +Replaces and/or Supersedes:
17 +
18 +None.
19 +
20 +Published:
21 +
22 +09/05/2013
23 +
24 +Review Date:
25 +
26 +09/05/2014
27 +
28 +
29 +Sheriff Cory C. Pulsipher
30 +
31 +Undersheriff Bart Bailey
32 +
33 +
34 +**TABLE OF CONTENTS**
35 +
36 +AB 15_101 Definitions
37 +
38 +AB 15_102 General
39 +
40 +
41 +__**AB 15_101 DEFINITIONS**__
42 +
43 +1. WCSO: Washington County Sheriff's Office
44 +1. PCF: Purgatory Correctional Facility
45 +1. Complaint: For the purposes of this policy, a complaint is defined as a complaint against the WCSO or a WCSO employee from a non-incarcerated person. Complaints from incarcerated inmates are termed “inmate grievances” and are handled according to policy: CG 03 Inmate Grievances.
46 +
47 +__**AB 15_102 GENERAL**__
48 +
49 +1. Policy:
50 +11. (% style="font-size:1.0em;" %)Complaints shall be forwarded to the Sheriff.
51 +11. (% style="font-size:1.0em;" %)A person wishing to submit a complaint should be encouraged to do so in writing via a Citizen Complaint form.
52 +11. (% style="font-size:1.0em;" %)A Citizen Complaint form may be submitted via the WCSO website or obtained and submitted at the WCSO main office window.
53 +11. (% style="font-size:1.0em;" %)If a person does not wish to submit his or her complaint in writing, the employee receiving the verbal complaint shall draft a detailed email and forward the complaint to the Sheriff via email.
54 +11. (% style="font-size:1.0em;" %)Under the direction of the Sheriff, the Sheriff's designee shall oversee the research, investigation, tracking, and resolution of complaints.
55 +11. (% style="font-size:1.0em;" %)The applicable division chief should be notified of the complaint and the final resolution.
56 +11. (% style="font-size:1.0em;" %)If applicable, employee discipline shall be in accordance with policy: AB 10 Corrective Action and Discipline and policy: AB 11 Internal Affairs and Criminal Investigations.
57 +1. Rationale:
58 +11. (((
59 +Citizen complaints need to be addressed effectively in order to preserve a positive public image of the WCSO.
60 +)))