Changes for page AB 15 Citizen Complaint

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	1	+**Washington County Sheriff's Office**
	2	+
	3	+ADMINISTRATIVE DIVISION
	4	+
	5	+Policy Manual
	6	+
	7	+
	8	+
	9	+Volume: AB
	10	+
	11	+**Staff Management**
	12	+
	13	+Chapter: 15
	14	+
	15	+**Citizen Complaint**
	16	+
	17	+Replaces and/or Supersedes:
	18	+
	19	+None.
	20	+
	21	+Published:
	22	+
	23	+09/05/2013
	24	+
	25	+Review Date:
	26	+
	27	+09/05/2014
	28	+
	29	+
	30	+
	31	+
	32	+Sheriff
	33	+
	34	+~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_
	35	+
	36	+
	37	+
	38	+Undersheriff County Attorney's Office
	39	+
	40	+~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_ ~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_
	41	+
	42	+**TABLE OF CONTENTS**
	43	+
	44	+1. Definitions
	45	+1. General
	46	+
	47	+1. __**DEFINITIONS**__
	48	+11. WCSO(((
	49	+Washington County Sheriff's Office
	50	+)))
	51	+11. PCF(((
	52	+Purgatory Correctional Facility
	53	+)))
	54	+11. Complaint(((
	55	+For the purposes of this policy, a complaint is defined as a complaint against the WCSO or a WCSO employee from a non-incarcerated person. Complaints from incarcerated inmates are termed “inmate grievances” and are handled according to policy: CG 03 Inmate Grievances.
	56	+)))
	57	+1. __**GENERAL**__
	58	+
	59	+1.
	60	+11. Policy:
	61	+111. Complaints shall be forwarded to the Sheriff.
	62	+111. A person wishing to submit a complaint should be encouraged to do so in writing via a Citizen Complaint form.
	63	+111. A Citizen Complaint form may be submitted via the WCSO website or obtained and submitted at the WCSO main office window.
	64	+111. If a person does not wish to submit his or her complaint in writing, the employee receiving the verbal complaint shall draft a detailed email and forward the complaint to the Sheriff via email.
	65	+111. Under the direction of the Sheriff, the Sheriff's designee shall oversee the research, investigation, tracking, and resolution of complaints.
	66	+111. The applicable division chief should be notified of the complaint and the final resolution.
	67	+111. If applicable, employee discipline shall be in accordance with policy: AB 10 Corrective Action and Discipline and policy: AB 11 Internal Affairs and Criminal Investigations.
	68	+11. Rationale:
	69	+111. (((
	70	+Citizen complaints need to be addressed effectively in order to preserve a positive public image of the WCSO.
	71	+)))
	72	+
	73	+AB 15: Page 3 of 3